We recommend using the Australia Post 'My Post' App to track your orders.
Download in the app store.
How long will it take to receive my order?
Dispatch:
Once we have received payment, we will do our best to dispatch your order usually within 2 business days.
During busier periods, dispatch may take slightly longer but this will usually be made apparent on our website before you complete your purchase.
Delivery Timeframes (from dispatch):
NSW / VIC / ACT / QLD – 3-5 Business Days
TAS / SA / WA – 5-7 Business Days
NT – 7-10 Business Days
Express Post is available to most areas if you wish to expedite your order. There is an additional fee for this, calculated at checkout. Solar Lights cannot be shipped with express post due to the lithium batteries.
What should I do if my order is taking longer than expected to arrive?
Most parcels are delivered within 3 business days of the estimated date of delivery.
If it has been 3 business days & your parcel has not been delivered, you can lodge an investigation with Australia Post HERE.
Email a copy of the outcome to [email protected].
If the parcel cannot be located or is deemed lost in transit, one of our customer service team will organise a replacement, no questions asked!
You can also contact our customer service team for assistance at any time.
Can I select a delivery time?
As orders are dispatched with Australia Post we cannot guarantee a time of delivery.
If your order is being delivered to a business address, please enter the opening times in the delivery instructions box during checkout (please note, these instructions are not guaranteed times for delivery).
Delivery Process
Generally, Australia post will attempt to leave the parcel in a safe location at your address, if suitable to do so.
You may put any delivery instruction requests in the relevant box at checkout, though please note these may not always be read or adhered to.
Further information: Missed parcel deliveries - Australia Post
Exceptions:
Larger parcels may be delivered directly to a local post office for collection.
In some areas, the local post office may not have capacity to deliver directly to your door. In this instance, post office collection will be required.
If the item is awaiting collection at the post office, you will be notified from the Australia Post Mypost App or by mobile (if the your mobile number is on the order).
If you have set up a free Australia Post My Post Account - then you will receive a notification or email on the day of delivery where you can opt for safe drop or redirection to another address.
Note: Redirecting to another address may cause a delay in the delivery, depending on the location.