If the Leader Hose on your Evolve Hose Reel is damaged and needs replacing, you can do so by using the below instructions or video from 1m 35s in.
Replacement Evolve Leader Hoses can be purchased directly on the website for those damaged through misuse. For an Evolve Leader Hose which needs replacing under the 5 year warranty, contact Customer Support.
Instructions:
Make sure the water is turned off at the tap and the pressure is released from the end of the hose.
Remove the left side panel by gently pulling it away from the Evolve casing.
Push the hose up slightly, remove the quick-connect clip and take away the damaged Leader Hose. If you're having trouble removing the quick-connect clip with your hands, then a pair of pliers will do the trick.
Before putting the new Evolve Leader Hose on, replace the quick-connect clip.
Feed the new Evolve Leader Hose into the reel, pushing it firmly onto the hose connector.
Then push the quick-connect clip in firmly to hold the hose in place.
Replace the side panel.