If your Evolve Retractable hose reel is unexpectedly leaking, use this guide to identify the issue & resolution.
This guide does not cover leaks coming from accessories (such as spray guns) or the fittings/connectors fitting to the hose.
Warranty: Five year warranty.
Leaking from the Base of the Evolve Retractable Hose Reel
Symptom: A steady stream of water or gushing from the bottom of then Evolve Hose Reel Casing. This can also be described as an internal leak.
Causes
Causes
The following bullet points are reasons as to why the Hoselink Evolve Hose Reel may be leaking from the bottom of the casing (internally).
Failure of an internal O-Ring.
Failure of Axel Cap.
Damaged in Transit causing Leak on first use.
Resolution
Resolution
Leaking from the base of the Evolve Hose Reel is an issue that cannot be repaired.
If the Evolve Hose Reel is within the 5 years warranty, it is eligible for replacement.
To start a warranty claim, contact customer support.
Leaking from the Evolve Leader Hose Entry Point
Symptom: A small or persistent drip runs down the leader hose from the leader hose entry point.
Causes
Causes
A damaged O-Ring on the Leader Hose.
Resolution: Replacing the Evolve Leader Hose
Resolution: Replacing the Evolve Leader Hose
In the unlikely event the Evolve Hose Reel is leaking from the Leader Hose Entry Point, this could be caused by a damaged O-Ring. You can replace the Leader Hose on the Evolve Hose Reel using the below instructions or video from 1m 35s in.
Replacement Evolve Leader Hoses can be purchased directly on the website for those damaged through misuse. For an Evolve Leader Hose which needs replacing under the 5 year warranty, contact Customer Support.
Instructions:
Make sure the water is turned off at the tap and the pressure is released from the end of the hose.
Remove the left side panel by gently pulling it away from the Evolve casing.
Push the hose up slightly, remove the quick-connect clip and take away the damaged Leader Hose. If you're having trouble removing the quick-connect clip with your hands, then a pair of pliers will do the trick.
Before putting the new Evolve Leader Hose on, replace the quick-connect clip.
Feed the new Evolve Leader Hose into the reel, pushing it firmly onto the hose connector.
Then push the quick-connect clip in firmly to hold the hose in place.
Replace the side panel.
Note: If this does not resolve the leak then it means something has gone wrong internally and the hose reel will not repairable. The Evolve Hose Reel has a 5 year warranty.
To start a warranty claim, contact Customer Support.
Hole in Hose
Symptom: The main hose on your retractable hose reel is punctured or has a split that needs repairing.
Causes
Causes
Due to the robust nature of the hoses that are used in Hoselink reels, a puncture or split is usually due to environmental influences (such as a dog chewing the hose).
Resolution: Replace the Hose
Resolution: Replace the Hose
Replacing the Main Hose in the Evolve Retractable Hose Reel can be done. It's extremely important to follow the exact instructions. Failure to do so can result in severe bodily harm to fingers and hands.
Replacement Hoses for the Evolve Hose Reel are available to purchase online below:
Instructions:
To replace the Main Hose in your Evolve Retractable Hose Reel, ensure the following steps outlined in the manual or video (from 2m 40s in) below are followed:
Important
The two safety keys included with replacement hoses for the Evolve Hose Reel must be inserted before beginning the hose replacement process. This step is essential to lock the reel mechanism and prevent the hose from retracting unexpectedly, which could result in serious injury.
Other Leaks