If your Hoselink Solar Lights are not working as expected, use this guide to identify the issue and resolution.
This guide does not cover which spare parts are available for specific Hoselink Solar Light models.
Warranty: 12 months warranty
Solar Light is not turning on at night
Symptom: The Solar Light does not illuminate at night as expected.
Causes
Causes
The following bullet points are reasons as to why Hoselink Solar Lights may not be turning on at night:
The Solar Light may be turned off at switch or power button.
The Solar Light has not received sufficient direct sunlight during the day to charge the battery.
The Solar Panel may be dirty, or obstructed.
The Solar Panel may be detecting another nearby source of light.
The battery may not be holding charge.
Internal wiring or components may be faulty.
Visible water damage inside the Solar Light.
Resolution 1: Activating & Turning the Solar Light on
Resolution 1: Activating & Turning the Solar Light on
Instructions:
- Ensure the solar light is activated and powered on. Depending on the model, this may require switching the ON/OFF switch to the ON position, pressing the power button once, or holding the power button for a few seconds to activate the light. Refer to the Solar Light product manuals for specific model instructions.
Resolution 2: Charging the Solar Light
Resolution 2: Charging the Solar Light
Instructions:
- Place the Solar Light in a position where the Solar Panel will receive the required amount of direct sunlight. Typically this is 6-8 hours per day, however some Solar Lights do require longer. Refer to the Solar Lights product manuals for specific model requirements.
If this is the first time charging the solar light, ensure it has been activated according to the manual instructions and allow it to charge in direct sunlight for 1–2 full days to achieve an initial full charge.
Note: During the winter months or periods of bad weather, when there are fewer hours of sunlight, Solar Lights may not charge as fully and therefore may not stay on as long as they do during the summer months.
Resolution 3: Resetting the Battery
Resolution 3: Resetting the Battery
Instructions:
- If the Solar Light model includes an ON/OFF power button, press and hold the button for 3–5 seconds to perform a battery reset. Then place the Solar Light in direct sunlight for the recommended charging period to allow the battery to fully charge.
Resolution 4: Replacing the Solar Light Battery
Resolution 4: Replacing the Solar Light Battery
Instructions:
- If Resolution 1: “Activating & Turning the Solar Light on”, Resolution 2: “Charging the Solar Light” and Resolution 3: “Resetting the Battery” have not resolved the issue of the light not turning on at night, and the Solar Light is over 12 months old, the battery may no longer be functioning.
Some Solar Light models have replaceable batteries. You can check whether the battery is replaceable on the “Specs” tab of the individual Solar Light product pages.
To order a replacement Solar Light Battery (if available) or to start a warranty claim, contact Customer Support.
Resolution 5: Replacing the Solar Panel
Resolution 5: Replacing the Solar Panel
Instructions:
If Resolution 1: “Activating & Turning the Solar Light on”, Resolution 2: “Charging the Solar Light”, Resolution 3: “Resetting the Battery” and Resolution 4: “Replacing the Solar Light Battery” have not resolved the issue of the light turning on unexpectedly during daylight, then either a replacement Solar Panel or Solar Light will be required.
The following list of Solar Light models have replaceable Solar Panels.
To order a replacement Solar Panel or to start a warranty claim, contact Customer Support.
Resolution 6: Faulty Wiring & Visible Water Damage
Resolution 6: Faulty Wiring & Visible Water Damage
Instructions:
Solar lights that show signs of faulty wiring or visible water damage (such as moisture inside the unit) are not repairable. These conditions indicate internal damage that compromises the safety and functionality of the product.
If the Solar Light is within the 12 month warranty period, it is eligible for replacement.
To start a warranty claim, contact Customer Support.
Solar Light is turning on during the day
Symptom: The Solar Light illuminates during daylight unexpectedly.
Causes
Causes
The following bullet points are reasons as to why Hoselink Solar Lights may be turning on unexpectedly during daylight.
The Solar Panel is covered.
The Solar Panel is dirty or damaged.
Resolution 1: Checking for Obstructions
Resolution 1: Checking for Obstructions
Instructions:
- Check that nothing is covering or shading the solar panel. Any obstruction can block sunlight and may cause the panel to incorrectly detect darkness, which can trigger the light to turn on during the day.
Resolution 2: Cleaning the Solar Panel
Resolution 2: Cleaning the Solar Panel
Instructions:
- Use a soft, damp cloth to gently clean the Solar Panel. This removes any dirt or debris that may be blocking sunlight and preventing the Solar Panel from properly charging the light’s battery.
If your Solar Panel looks cloudy or has a filmy residue on the surface, don’t worry—it’s easy to clean. The best method is to apply a small amount of toothpaste and gently rub it over the affected area with a soft cloth or sponge. This helps remove the buildup without damaging the panel.
Resolution 3: Resetting the Battery
Resolution 3: Resetting the Battery
Instructions:
- If the Solar Light model includes an ON/OFF power button, press and hold the button for 3–5 seconds to perform a battery reset. Then place the Solar Light in direct sunlight for the recommended charging period to allow the battery to fully charge.
Resolution 4: Replacing the Solar Light Battery
Resolution 4: Replacing the Solar Light Battery
Instructions:
- If Resolution 1: “Checking for Obstructions”, Resolution 2: “Cleaning the Solar Panel” and Resolution 3: “Resetting the Battery” have not resolved the issue of the light unexpectedly turning on during the day, and the Solar Light is over 12 months old, the battery may no longer be functioning.
Some Solar Light models have replaceable batteries. You can check whether the battery is replaceable on the “Specs” tab of the individual Solar Light product pages.
To order a replacement Solar Light Battery (if available) or to start a warranty claim, contact Customer Support.
Resolution 5: Replacing the Solar Panel
Resolution 5: Replacing the Solar Panel
Instructions:
If Resolution 1: “Checking for Obstructions”, Resolution 2: “Cleaning the Solar Panel”, Resolution 3: “Resetting the Battery” and Resolution 4: “Replacing the Solar Light Battery” have not resolved the issue of the light turning on unexpectedly during daylight, then either a replacement Solar Panel or Solar Light will be required.
The following list of Solar Light models have replaceable Solar Panels.
To order a replacement Solar Panel or to start a warranty claim, contact Customer Support.
Solar Light is dim or not staying on for long
Symptom: The Solar Light appears dimmer than usual or does not stay illuminated for the expected duration at night.
Causes
Causes
The following bullet points are reasons as to why Hoselink Solar Lights may appear dimmer than usual or are not staying on for as long as usual:
It's the first time charging the Solar Light.
The light has not received sufficient direct sunlight during the day to charge the battery.
The Solar Panel may be dirty, or obstructed.
The battery has degraded over time.
Visible water damage inside the Solar Light.
Resolution 1: Charging the Solar Light
Resolution 1: Charging the Solar Light
Instructions:
- Place the Solar Light in a position where the Solar Panel will receive the required amount of direct sunlight. Typically this is 6-8 hours per day, however some Solar Lights do require longer. Refer to the Solar Lights product manuals for specific model requirements.
If this is the first time charging the solar light, ensure it has been activated according to the manual instructions and allow it to charge in direct sunlight for 1–2 full days to achieve an initial full charge.
Note: During the winter months or periods of bad weather, when there are fewer hours of sunlight, Solar Lights may not charge as fully and therefore may not stay on as long as they do during the summer months.
Resolution 2: Cleaning the Solar Panel
Resolution 2: Cleaning the Solar Panel
Instructions:
- Use a soft, damp cloth to gently clean the Solar Panel. This removes any dirt or debris that may be blocking sunlight and preventing the Solar Panel from properly charging the light’s battery.
If your solar panel looks cloudy or has a filmy residue on the surface, don’t worry—it’s easy to clean. The best method is to apply a small amount of toothpaste and gently rub it over the affected area with a soft cloth or sponge. This helps remove the buildup without damaging the panel.
Resolution 3: Resetting the Battery
Resolution 3: Resetting the Battery
Instructions:
- If the Solar Light model includes an ON/OFF power button, press and hold the button for 3–5 seconds to perform a battery reset. Then place the Solar Light in direct sunlight for the recommended charging period to allow the battery to fully charge.
Resolution 4: Replacing the Battery
Resolution 4: Replacing the Battery
Instructions:
- If Resolution 1: “Charging the Solar Light”, Resolution 2: “Cleaning the Solar Panel” and Resolution 3: “Resetting the Battery” have not resolved the issue of the light being dim or not staying on for as long as usual, and the Solar Light is over 12 months old, the battery may no longer be functioning.
Some Solar Light models have replaceable batteries. You can check whether the battery is replaceable on the “Specs” tab of the individual Solar Light product pages.
To order a replacement Solar Light Battery (if available) or to start a warranty claim, contact Customer Support.
Resolution 5: Replacing the Solar Panel
Resolution 5: Replacing the Solar Panel
Instructions:
If Resolution 1: “Charging the Solar Light”, Resolution 2: “Cleaning the Solar Panel”, Resolution 3: “Resetting the Battery” and Resolution 4: “Replacing the Solar Light Battery” have not resolved the issue of the light turning on unexpectedly during daylight, then either a replacement Solar Panel or Solar Light will be required.
The following list of Solar Light models have replaceable Solar Panels.
To order a replacement Solar Panel or to start a warranty claim, contact Customer Support.
Resolution 6: Faulty Wiring & Visible Water Damage
Resolution 6: Faulty Wiring & Visible Water Damage
Instructions:
Solar lights that show signs of faulty wiring or visible water damage (such as moisture inside the unit) are not repairable. These conditions indicate internal damage that compromises the safety and functionality of the product.
If the Solar Light is within the 12 month warranty period, it is eligible for replacement.
To start a warranty claim, contact Customer Support.
Solar Light is Flickering
Symptom: The Solar Light flashes or flickers intermittently instead of providing a steady beam of light. This may occur continuously during operation or randomly throughout the night.
Causes
Causes
The following bullet points are reasons as to why Hoselink Solar Lights may flicker or flash instead of providing a steady beam of light:
Loose or damaged connection or wiring.
The battery has degraded overtime.
Visible water damage inside the Solar Light.
Resolution 1: Resetting the Battery
Resolution 1: Resetting the Battery
Instructions:
- If the Solar Light model includes an ON/OFF power button, press and hold the button for 3–5 seconds to perform a battery reset. Then place the Solar Light in direct sunlight for the recommended charging period to allow the battery to fully charge.
Resolution 2: Replacing the Battery
Resolution 2: Replacing the Battery
Instructions:
- If Resolution 1: “Resetting the Battery” has not resolved the issue of the light being dim or not staying on for as long as usual, and the Solar Light is over 12 months old, the battery may no longer be functioning.
Some Solar Light models have replaceable batteries. You can check whether the battery is replaceable on the “Specs” tab of the individual Solar Light product pages.
To order a replacement Solar Light Battery (if available) or to start a warranty claim, contact Customer Support.
Resolution 3: Replacing the Solar Panel
Resolution 3: Replacing the Solar Panel
Instructions:
If Resolution 1: “Resetting the Battery” and Resolution 2: “Replacing the Battery” have not resolved the issue of the Solar Lights flickering, then either a replacement Solar Panel or Solar Light will be required.
The following list of Solar Light models have replaceable Solar Panels.
To order a replacement Solar Panel or to start a warranty claim, contact Customer Support.