Symptom:
The Evolve Hose Reel hose cannot be pulled out or retracted back in, appearing to be stuck in the one position.
Cause
This is due to the hose overlapping itself within the hose reel. There are two reasons why this may occur:
The feeder arm is misaligned, causing the hose to layer incorrectly.
When retracting the hose, its important to keep tension on the hose and let the spring do all the work. If you to attempt to help guide the hose back in, it can create looping within the reel, leading to 'knots'.
Resolution: Re-align the PLS
Resolution: Re-align the PLS
If the PLS is misaligned or not functioning as it should, this can cause your hose to layer incorrectly during retraction. You can easily realign the PLS by removing the Guidance Tooth, adjusting it to the correct position and then reinstalling the tooth. Step by step instructions can be found below, along with a video which you'll need to watch from 12s in.
Instructions:
Pull the hose out slightly and remove the front fascia by gently pulling down from the top.
Remove the Guidance Tooth by gently squeezing on the PLS clips to release the tooth. Then pull the tooth out.
Pull the hose out to the full length to make sure the PLS is positioned all the way to the left-hand side.
Now re-install the Guidance Tooth, ensuring it clips in snuggly, and then put the Fascia back into position.
Retract the Hose Slowly: Begin retracting the hose into the Evolve Hose Reel casing slowly. A properly aligned feeder arm will guide the hose smoothly and evenly back into the reel.
If you find the Guidance Tooth is broken, the Evolve Hose Reel comes with a spare included in the body of the unit. Refer to the below video from 1m 25s to locate this.