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Discount code not working

If you have a discount code but it is not applying at the checkout, troubleshoot the reason using this guide.

Updated over 3 weeks ago

Discount codes may be available for a variety of reasons. Each one has unique terms and conditions that are associated with it.

Generally;

  • Discount codes cannot be stacked. That is, only one discount code can be used on any order.

  • Discount codes have an expiry date.

  • Terms & conditions for discount codes can be found within the email that was sent containing the discount code.

  • Discount codes cannot be used with site wide promotions. This is a promotion where all products are on sale.

Discount code not working

To troubleshoot why your discount code may not be working, consider checking the following:

  • Ensure the code has not expired.

  • Verify that it has been entered correctly (case-sensitive).

  • Confirm that other discounts or automatic promotions have been removed (as usually one can be applied at a time).

  • Ensure you are signed into your account while applying the code.

  • Code does not automatically apply, it must be placed in the discount code section at the checkout:

    Website:

    Mobile view:

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