At Hoselink, we stand behind the quality of our products.
Every product is designed for durability, but we understand that sometimes things don't go as planned.
Below is an overview of how we protect your purchase.
1. Hoselink Product Guarantee
It is important to distinguish between our satisfaction guarantee and our manufacturing warranties:
30-Day Money-Back Guarantee: If you are not satisfied with your purchase for any reason within the first 30 days, you can return it for a full refund—no questions asked.
Manufacturing Warranty: This protects you against defects in materials and workmanship. All Hoselink products come with a minimum 12-month warranty, though many items feature extended coverage.
Australian Consumer Law: These protections apply independently of and in addition to our specific brand warranties.
2. Warranty Coverage by Product
Warranty periods are calculated from the date of delivery. While specific durations are listed on each product's individual page under the 'Specifications' tab, general periods include:
Product Category | Warranty Duration |
Evolve Hose Reels | 5 Years |
Classic Hose Reels | 2 Years |
Solar Lights | 12 Months |
Sprinklers | 12 Months |
All Other Products | Minimum 12 Months |
3. Limitations and Exclusions
Our warranty ensures your product is free from defects that result in failure during normal usage. However, the warranty does not cover:
Normal wear and tear over time.
Damage caused by misuse, mishandling, or unauthorised modifications.
External causes or "acts of nature" (e.g., extreme weather damage).
Damage to non-Hoselink products used in conjunction with our equipment.
Note: Warranties apply to the original purchaser (including those who received the item as a gift) and are non-transferable.
4. How to Make a Warranty Claim
To expedite your claim, please contact our Customer Care team with the following:
Proof of Purchase: Your name, address, and order number (if available). Item must be in warranty.
Fault Details: A description of the issue.
Visual Evidence: A photo or short video of the fault often allows us to process your claim much faster.
Note: Hoselink can only process warranty claims for orders placed directly through hoselink.com.au. If your item was purchased from a retail partner, please contact that retailer directly to initiate the warranty process.
Resolution Process for in warranty items:
Repair or Replace: If an item cannot be repaired, we will replace it with the same model or the closest equivalent in our current range.
Credit/Refund: If a replacement is unavailable, we will offer a store credit or a refund.
Free Returns: If we require the item to be returned for inspection, we will provide a pre-paid postage label for use at any Australia Post outlet.
5. Frequently Asked Questions
Does Hoselink offer a "Lifetime Warranty"?
No, Hoselink has never offered a lifetime warranty. All products have defined warranty periods. However, we pride ourselves on our customer service; if your product is out of warranty, please reach out to us anyway—we will always try to help where possible.
Where can I find the specific warranty for my item?
Visit the product page on our website and scroll down to the Specifications tab located below the main product description.
Link to return policy: Guarantee & Warranty | Hoselink
Note: All of our products come with a 30-day money-back guarantee, which means if you're not satisfied within the first 30 days of purchase, you can return the item for a full refund—no questions asked.
However, it's important to note that this is not the same as a warranty.