If your Hoselink Sprinkler is not working as expected, use this article to identify the issue and resolution.
Warranty: 12 month warranty
Leaking from between Brass Thread and Hoselink Accessory Connector
Symptom:
A leak is occurring between the brass thread on the 9-Pattern Sprinkler and where the Hoselink Accessory Connector screws in.
Cause
Cause
Damaged Accessory Connector.
Damaged or worn down Washer.
Resolution 1: Swap Accessory Connectors
Resolution 1: Swap Accessory Connectors
Instructions:
Unscrew the Hoselink Accessory Connector from the side of your sprinkler.
Take a known working Accessory Connector from another Hoselink accessory (such as a spray gun or a different sprinkler) and screw it into the leaking sprinkler unit.
Turn on the water and see if leak continues or has stopped.
Resolution 2: Replace the Washer
Resolution 2: Replace the Washer
If swapping Accessory Connectors did not resolve the leak, follow the below instructions
Unscrew the Hoselink Accessory Connector from the brass threaded connection and replace the 3/4 inch washer. Replacement 3/4 inch washers can be purchased online HERE.
If leaking persists after replacing the washer then a replacement sprinkler is required. The 9-Pattern Sprinkler has a 12 month warranty. To start a warranty claim, contact Customer Support.
Leaking from between Brass Thread and Body of the 9-Pattern Sprinkler
Symptom:
A leak is occurring between the brass thread and the main body of the 9-Pattern Sprinkler.
Causes
Causes
Pulling on the hose to move the position of the 9-Pattern Sprinkler.
Dropping the 9-Pattern Sprinkler.
Resolution
Resolution
If a leak is occurring between the brass thread and the main body of the 9-Pattern Sprinkler, this cannot be repaired and a replacement sprinkler will be required. The 9-Pattern Sprinkler has a 12 month warranty. To start a warranty claim contact Customer Support.
Brass Thread Broken
Symptom: The brass threaded connection has broken away from the body of the 9-Pattern Sprinkler.
Causes
Causes
Pulling hose to move sprinkler position.
Dropping the sprinkler.
Resolution
Resolution
If the brass threaded connection has come away from the body of the 9-Pattern Sprinkler, this is not repairable and a replacement will be required. The 9-Pattern Sprinkler comes with a 12 month warranty. To start a warranty claim, contact Customer Support.
Poor Coverage
Symptom: The 9-Pattern Sprinkler is providing significantly less than its maximum 6m diameter coverage.
Causes
Causes
Tap is not turned on fully.
Blockage: dirt and debris build up in filer.
Resolution
Resolution
Ensure the tap is turned on fully and the lever on the Hose Connector with Flow Control is fully open.
Unscrew the Accessory Connector from the brass thread of the 9-Pattern Sprinkler and remove any dirt or debris which could be affecting the flow of water entering the sprinkler.
If the above steps do not resolve the issue then a replacement sprinkler will be required. All sprinklers carry a 12 month warranty. To start a warranty claim, contact Customer Support.