If your Hoselink Comfort 8-Pattern Flow Control Sprayer is not working as expected, use this article to identify the issue and resolution.
Warranty: 2 year warranty
Leaking from Base of the Sprayer and Hoselink Accessory Connector
Symptom: A leak is occurring between the bottom of the sprayer and where the Hoselink Accessory Connector screws in.
Causes
Causes
Damaged Accessory Connector.
Damaged or worn down Washer.
Resolution 1: Swap Accessory Connectors
Resolution 1: Swap Accessory Connectors
Instructions:
Unscrew the Hoselink Accessory Connector from the side of your sprayer.
Take a known working Accessory Connector from another Hoselink accessory (such as a spray gun or a different sprinkler) and screw it into the leaking sprinkler unit.
Turn on the water and see if leak continues or has stopped.
Resolution 2: Replace the Washer
Resolution 2: Replace the Washer
If swapping Accessory Connectors did not resolve the leak, follow the below instructions
Unscrew the Hoselink Accessory Connector from the base of the sprayer and replace the 3/4 inch washer. Replacement 3/4 inch washers can be purchased online HERE.
If leaking persists after replacing the washer then a replacement sprinkler is required. The Comfort 8-Pattern Flow Control Sprayer has a 2 year warranty.
To start a warranty claim, contact Customer Support.
Leaking from the Face
Symptom: A leak is occurring from the face area of the sprayer.
Causes
Causes
Loose Centre Screw.
Damaged or worn Washer.
Dirt or debris build-up
Resolution 1: Tighten the Screw
Resolution 1: Tighten the Screw
Instruction:
Using a Philips head screwdriver, tighten the centre screw in the face of the Comfort 8-Pattern Flow Control Sprayer.
Resolution 2: Clean behind the Face
Resolution 2: Clean behind the Face
Instructions:
Using a Phillips Head Screwdriver, turn the screw anti-clockwise until it is completely removed.
Set the screw aside in a safe place.
Gently pull the circular faceplate away from the main body of the spray gun.
Submerge both the faceplate and the spray gun head in a bowl of warm, soapy water.
Use a soft cloth or an old toothbrush to scrub the internal channels and the back of the dial.
Rinse thoroughly with clean water to ensure all sand, mineral deposits, or dirt are removed.
Carefully lift the O-ring out of its groove using a small pin or similar.
Flip the O-ring over so the unused side is now facing outwards. This provides a fresh surface for a better seal.
Apply a small amount of Silicone Lubricant to the O-ring to help it seat correctly and make the dial easier to turn.
Align the faceplate back onto the spray gun head and hold it in place firmly.
Insert the centre screw and turn clockwise until secured.
If Resolution 1: “Tighten the Screw” and Resolution 2: “Clean behind the Face” have not resolved the issue of the sprayer leaking, a replacement will be required. The Comfort 8-Pattern Flow Control Sprayer comes with a 2 year warranty. To start a warranty claim, contact Customer Support.
Leaking from Thumb Control Lever
Symptom: A leak is occurring from the thumb lever where you control the flow of water.
Cause
Cause
Worn down internally.
Resolution
Resolution
If the Comfort 8-Pattern Sprayer is leaking from the thumb control lever, this is not repairable and a replacement will be required. The Comfort 8-Pattern Flow Control Sprayer has a 2 year warranty. To start a warranty claim, contact Customer Support.
Leaking - Split Along Handle
Symptom: A leak is occurring from somewhere along the handle of the sprayer.
Cause
Cause
Water left inside the Sprayer during extreme cold and frosty conditions.
Resolution
Resolution
If the Comfort 8-Pattern Sprayer has split or cracked in the plastic body, this is not repairable and a replacement will be required. The Comfort 8-Pattern Flow Control Sprayer has a 2 year warranty. To start a warranty claim, contact Customer Support.
Lever Disconnected
Symptom: The thumb control lever has disconnected from the sprayer.
Cause
Cause
Dropping the sprayer onto a hard surface over time.
Resolution
Resolution
If the thumb lever has disconnected from the Comfort 8-Pattern Sprayer, this is not repairable and a replacement will be required. The Comfort 8-Pattern Flow Control Sprayer has a 2 year warranty. To start a warranty claim, contact Customer Support.
Sporadic Spray Pattern
Symptom: The water coming from the sprayer is not in a uniform, symmetrical pattern and is spraying sporadically.
Causes
Causes
Calcium build-up.
Dirt or debris causing blockage.
Resolution: Clean behind the Face & Soak in White Vinegar
Resolution: Clean behind the Face & Soak in White Vinegar
Instructions:
Using a Phillips Head Screwdriver, turn the screw anti-clockwise until it is completely removed.
Set the screw aside in a safe place.
Gently pull the circular faceplate away from the main body of the spray gun.
Submerge both the faceplate and the spray gun head in a bowl of warm, soapy water.
Use a soft cloth or an old toothbrush to scrub the internal channels and the back of the dial.
Rinse thoroughly with clean water to ensure all sand, mineral deposits, or dirt are removed.
Submerge the head of the sprayer in white vinegar and soak for roughly an hour or until it looks visibly clear of any build-up.
Rinse with warm water to remove any excess white vinegar from the face of the sprayer.
Align the faceplate back onto the spray gun head and hold it in place firmly.
Insert the centre screw and turn clockwise until secured.
If the sporadic spray continues after completing these steps, a replacement will be required. The Comfort 8-Pattern Flow Control Sprayer has a 2 year warranty. To start a warranty claim, contact Customer Support.
Rubber Selection Dial Disconnected
Symptom: The soft rubber protective ring around the outer edge of the spray head has become loose or detached. As a result, the underlying hard plastic housing is exposed.
Resolution
Resolution
If the rubber selection dial has come away from the Comfort 8-Pattern Sprayer, this is not repairable and a replacement will be required. The Comfort 8-Pattern Flow Control Sprayer has a 2 year warranty. To start a warranty claim, contact Customer Support.