If your Hoselink 10m Compact Portable Hose Reel is not working as expected, use this article to identify the issue and resolution.
Warranty: 2 year warranty
Low water pressure
Symptom: The water output is less than expected.
Important To Note:
The 10m Compact Portable Hose Reel is a space-saving alternative to standard retractable models. Purpose-built for smaller areas like balconies and patios, its lightweight design allows for effortless manoeuvrability, ensuring you can move freely while you water.
To achieve its compact and lightweight profile, this reel utilises a 7mm internal diameter hose, compared to the 12mm diameter found on standard garden hoses. Consequently, you may notice a lighter water flow and lower pressure than what you would experience with a full-sized hose
Causes
Causes
Low Water Pressure.
Smaller (7mm) Internal Diameter Hose
Resolution
Resolution
Instructions:
Ensure the tap is turned on fully.
Remove the Spray Gun and allow water to flow out of the end to determine if there is a blockage in the Spray Gun.
Pull the hose out fully to ensure there are no kinks in the hose.
If non of the above resolves the issue of low water pressure on the 10m Compact Portable Hose Reel, it's likely due to the smaller 7mm internal diameter hose size.
For orders received in the last 30 days, we offer a 100% money back guarantee. To start the returns process, contact Customer Support.
Brass fittings disconnected from end of hose
Symptom: The brass crimped fittings on the end of the 10m Compact Portable Hose Reel are disconnecting from the end of the hose when the water is turned on.
Causes
Causes
Incorrectly fitted during manufacturing.
Worn down over time
Resolution
Resolution
If the brass fittings have disconnected from the end of the 10m Compact Portable Hose Reel, this is not repairable and a replacement is required. The 10m Compact Portable Hose Reel has a 2 year warranty. To start a warranty claim, contact Customer Support.
Internal leak
Symptom: The water is pouring heavily from the casing of the 10m Compact Portable Hose Reel.
Cause
Cause
Loose internal connection.
Resolution
Resolution
If water is pouring from the casing of the 10m Compact Portable Hose reel, this is not repairable and a replacement will be required. The 10m Compact Portable Hose Reel has a 2 year warranty. To start a warranty claim contact Customer Support.
Hose is damaged
Symptom: There is a hole or split along the 7mm hose of the 10m Compact Portable Hose Reel.
Cause
Cause
Environmental factors.
Water freezing in the hose.
Resolution
Resolution
As the hose on the 10m Compact Portable Hose Reel is smaller than a standard 12mm garden hose, this is not repairable and a replacement 10m Compact Portable Hose Reel will be required. To start a warranty claim contact Customer Support.