If your Hoselink Metal Hose Reel Box is not working as expected, use this article to identify the issue and resolution.
Warranty: 2 year warranty
Hose is not layering evenly
Symptom: The hose is getting tangled or is bunching on top of itself rather than layering smoothly across the hose box.
Causes
Causes
Lack of tension
Feeder arm not aligned correctly
Resolution 1: Ensure tension is applied
Resolution 1: Ensure tension is applied
Hold the hose with one hand about a meter away from the reel. As you wind with the other hand, apply slight tension and manually guide the hose slowly from left to right.
Resolution 2: Re-align the feeder arm
Resolution 2: Re-align the feeder arm
Instructions: Below are step by step instructions as well as a video guide to follow in order to ensure the feeder arm of the Metal Hose Reel Box is correctly aligned.
Instructions:
Open the top of the box, then press and lift the tab on the left hand side of the hose guide system. This will allow the hose guide to run freely across the front of the box.
Pull the entire hose out.
Position the hose guide system to the far left and press down to click into place.
Turn the crank handle clockwise, guiding the hose in with your other hand.
Leaking from the leader hose entry point
Symptom: There is water leaking from around where the leader hose connects to the side of the Metal Hose Reel Box.
Causes
Causes
Incorrectly installed
Damaged o-rings on the inlet
Resolution 1: Ensure installed correctly
Resolution 1: Ensure installed correctly
If there is a leak occurring at the leader hose entry point, refer to steps 4 and 5 of the Metal Hose Box Manual to ensure the correct installation steps have been carried out.
Resolution 2: Replace the o-rings on inlet
Resolution 2: Replace the o-rings on inlet
Replacement o-rings for the inlet of the Metal Hose Reel Box are size specific. To arrange replacement o-rings or the inlet of the Metal Hose Reel Box, contact Customer Support.
Crank handle has broken
Symptom: The crank handle used to wind the hose onto the Metal Hose Box has cracked or broken.
Resolution: Replace the crank handle
Resolution: Replace the crank handle
Spare Crank Handles are available to obtain through through our team. To arrange for a replacement Crank Handle, contact Customer Support.